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“Stronger lines of communication
between the homeowners, builders
and management team leads to a
stronger sense of community.”
Michelle Underwood
AVP, Association Division
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Available Management Services:
- Emergency Hotline: 24 hour staffed telephone and emergency service
- Professional support for the Board of Directors
- Production of detailed monthly financial statements and records.
- Attendance at Board meetings as requested.
- Full compliance program available to ensure adherence to CC&R’s.
- Protect and preserve the amenities and common areas.
- Facilitate insurance coverage for the HOA as well as corporate tax filings.
- Prompt and courteous response to all homeowner inquiries.
- Work with the Board to establish and monitor annual budget.
- Management of accounts receivable and payable.
- Management of collection of assessments as needed.
- Develop bid specs., scope of work & contract oversight for capital projects
- Update and maintain community website and community communication
Call Michelle Underwood, AVP
Association Management Services
503-598-0552
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Professional Management Services
Preserve your community and your investment!
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When you purchased your home, there were probably many factors that went into your decision to buy into your community.
Aside from the amenities and features of your home itself, community living also offers many “extras” that you can’t find elsewhere. Perhaps the lush and manicured landscaping, or well maintained recreation opportunities, and homes, caught your eye. Whatever the reason, the distinctive features that make your community unique and a pleasure to live in, must be carefully monitored and maintained.
An active Board working on behalf of your community is essential for success and supporting the Board and homeowners is your professional management company. Working together, your Board and Community Manager take care of all of those details that go in to maintaining the integrity and value of your investment.
The team at TMG takes pride in our role in this process. Our management team members work hard on your behalf. The results may be immediate, such as bidding, supervising and implementing a large scale landscape improvement project, or more long term, such as working to ensure full compliance with all legal requirements of operating an Association.
We offer a variety of services that support your community’s immediate needs and long term growth. |
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Financial Oversight and Management
One of the quickest ways to measure your community’s health and vitality is a review of the financial standing. Are your dues being collected promptly, and bills paid in a timely manner? Are reserve transfers made per Board instruction and in alignment with your reserve study, to build toward your community’s goals for the future? Are the corporate tax filings completed as required and your corporate status staying active? Detailed financial statements are produced monthly and available to all owners for review.
Our financial team at TMG works with your Board on all of these issues, and many others. |
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Clear and Concise Communication
Being readily available to you, our client is of utmost importance to us. We’re here for you to handle the daily needs of your community, and also here to help you should an unexpected emergency arise. Isn’t it nice to know we’re just a phone call away? Our Emergency Hotline is staffed 24 hours a day, 7 days a week. If you need us, we’ll be there. With an office in Washington and Oregon, we have staff to meet all of your needs. Your management team, headed by your Community Manager, is available by phone, email, mail, and fax. They, along with any of our support staff are more then happy to meet with you as well.
Our office hours are Monday through Friday from 8:00 A.M to 5 P.M. Your professionally designed website offers another communication tool that makes it easy to keep up with Board meetings, community events, and other items of interest to your community. |
Personal Interaction and Rapport
Our Community Managers attend to all of the many facets of running your community, but they also take it one step further. They take a personal interest in the success of your community. Establishing prompt and professional interaction with your Board, and all of our homeowners is their top priority. Depending on the level of service contracted by your Board, you may see your Community Manager out and about in your community. They may be doing compliance walks to ensure consistency within the community, or landscape or maintenance reviews. If approved by your Board, they will attend your community Board meetings, and always look forward to meeting homeowners face-to-face. We also offer educational seminars through the year for Board members to support them in their role, and update them on any legislative updates or industry changes that may impact your community.
Your community and home is important to you, and we take our role seriously as well. |
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Preserving and Protecting Your Home
One of the benefits of living in an Association is the governing documents in place to protect and preserve the appearance of your home, and your community as a whole. Working with Architectural and Compliance committees and your Board, we strive to ensure your documents are adhered to, and that all of the features that attracted you to your community are preserved for the future. Should you choose to request a change to the design or exterior of your home, processes are in place to present your request to the Board.
At TMG, our goal is to make this process as simple, smooth and timely as possible. |
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More Than a Management Company
At TMG we take pride in everything we do. We believe in the value of our service, and the positive impact it can have on the lives of the homeowners and Boards living in TMG managed communities. Our actions are guided every day by our Core Values.
These values are not just talked about. We live them each and every day.
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TMG Core Values
Integrity & Respect: Mutual respect, honesty and integrity are cornerstones of our Company; we each know our responsibilities and are accountable for results!
Teamwork: Our team is supportive of each other; we communicate openly and often.
Passion for Results: We show pride, enthusiasm and dedication in everything that we do. We are committed to delivering high quality products and services!
Innovation: We are creative in delivering value to our fellow associates, customers, clients, and the communities we live and work in.
Customer Service: We don't want to just talk about service; we want to do it at every opportunity, every day!
The purpose of TMG's core values is to pursue our vision with simplicity, clarity and speed of action; towards profitable growth for our company and our clients and professional growth for our employees. | |
